Elysian Backyard Shipping Policy
At Elysian Backyard, we strive to deliver your order quickly and efficiently. Please review our shipping guidelines below.
1. Order Processing & Shipment
✅ Order Confirmation:
- Once you place an order, you will receive an order confirmation email to confirm that we have received your order and pre-authorized your payment.
- Orders are processed within 1-2 business days after confirmation.
✅ Order Shipment & Tracking:
- Once your order ships, you will receive a tracking number via email within 24 hours.
- If you do not receive tracking information within six business days, please contact us at support@elysianbackyard.com.
📌 Estimated Delivery Time: 5-7 business days (varies by location and shipping method).
2. Shipping Coverage
📍 We currently ship within the USA only. No international shipping is available at this time.
3. Shipping Options
🚛 Curbside Delivery (Standard - FREE)
- Your order is delivered to your curb or driveway.
- This is the default free shipping option for most items.
🚪 Threshold Shipping
- Your order is delivered to your porch, garage, or sheltered area.
- Additional fees may apply—contact us for pricing.
🛋️ White Glove Delivery (Premium Service)
- Your order is delivered inside your room of choice.
- Includes minor assembly and removal of all packaging.
- Additional fees apply—please contact us for more details.
📌 Note: Not all products qualify for upgraded shipping options. Contact us before ordering for availability and pricing.
4. Billing & Payments
💳 Accepted Payment Methods:
✅ Credit Cards (Visa, MasterCard, American Express, Discover)
✅ Debit Cards
✅ PayPal
✅ Google Pay
✅ Apple Pay
🚫 We do not accept: Cash, checks, money orders, or other payment forms.
5. Order Changes & Cancellations
We reserve the right to limit or cancel orders at our discretion, including:
- Multiple orders placed under the same customer account or address.
- Suspected fraudulent transactions.
📌 If we cancel or modify your order, we will notify you via email.
6. Contact Us
For any shipping-related inquiries, contact us:
📧 Email: support@elysianbackyard.com
📞 Phone: (561) 827-3656
By purchasing from Elysian Backyard, you agree to this shipping policy.
